How we keep reviews honest, how employers dispute content, how we handle legal requests, and how we protect reviewer identity.
Keeping reviews honest
Every review is screened by automated checks and a human moderator before it goes live, and each published review carries a visible lifecycle status so reviewers can see exactly where their submission stands. We enforce process, not a verdict on the truth of events, which is what keeps legitimate criticism online and reviewers safe.
Disputing a review
Employers who believe a review breaks our rules or the law can file a structured dispute directly from the review using the Dispute button on any company profile. The dispute enters our moderation queue with a documented audit trail, is assessed against our written content policy, and receives a decision. Employers cannot edit or delete a review, and filing a dispute never reveals who wrote it.
Legal requests
We assess every legal request for validity and proportionality, and we narrow, challenge or reject requests that are overbroad or invalid. Where we are legally permitted, we notify the affected reviewer before disclosing anything so they can respond or seek advice.
Protecting reviewer identity
We never display a reviewer's name or email, we separate identifying account data from published content, and we generalise details that could identify someone. We will not tell an employer, journalist or anyone else who wrote a review.