Technical Account Manager

About the role

Overview: SOFTSWISS continues to expand the team and is looking for a Technical Account Manager to support clients of the SOFTSWISS Casino Platform. This role combines client communication, technical problem-solving, and cross-team coordination to ensure stable and effective platform operations. About Product: iGaming Platform With our strong technical team, SOFTSWISS has created a secure iGaming platform that ensures the highest quality of service to clients worldwide. Through constant innovation, the iGaming Platform Team strives to maintain its competitive edge through state-of-the-art technology, providing clients with an unparalleled experience at any given time. Purpose of the role: The Technical Accounts Manager acts as the main technical contact between the Client and internal teams, ensuring smooth communication, timely resolution of technical requests, and alignment of the Casino Platform with the Client’s needs, while translating feedback into actionable product improvements. Key responsibilities: Coordinating communication between the Client and internal teams Acting as the Client’s representative within the Casino Platform Assisting the Client with technical requests/issues via the helpdesk Performing initial troubleshooting, debugging, and issue iteration Escalating unsolved cases to related teams Prioritising and managing the Client’s requests and issues Consulting the Client on their use of our product Acting as a stakeholder for client-relevant product requests Iterating on the client’s ideas and problems to tailor our product to their needs Proactive monitoring of the Client’s system and its metrics, both technical and business-related Required Experience: Fluency or proficiency in English, at least B2 or higher Fluency or proficiency in Russian, at least C1 or higher Strong soft skills, focusing on communication for both technical and non-technical audiences, conflict resolution, and the ability to collaborate within cross-functional teams Strong analytical thinking skills, including the ability to distinguish correlation from causation, the capability to identify patterns, solve complex problems, and think critically under pressure Experience with business analysis and product management processes to align technical solutions with customer needs. Previous work experience in large-scale software development environments, including customer-facing roles Experience with monitoring and logging tools such as Datadog, ELK (primarily Kibana), and JIRA Proficiency in analyzing datasets to extract actionable insights and drive decision-making Experience with GitLab CI/CD pipelines, comprehension of data-driven systems Good command of markup web languages (HTML, CSS) Nice to have: Familiarity with Agile frameworks, including SCRUM, and a solid understanding of iterative delivery Desire and ability to learn new concepts, tools, and methodologies Familiarity with Application Programming Interfaces (APIs); a basic understanding of multi-tenant architecture, knowledge of proxying, and related network concepts Basic knowledge of modern frontend frameworks, particularly React; Server-Side Rendering (SSR), Search Engine Optimization (SEO) principles, and responsive design practices Main Advantages Private health insurance Sports benefits Comprehensive Mental Health Program Free English lessons (online) Local language courses Paid time off Maternity leave support Referral program rewards Upskilling, internal workshops, and participation in professional conferences and corporate events SOFTSWISS recruitment communication is conducted only through official company channels. We never ask candidates to make payments, purchase equipment, share financial details, or transfer money as part of the hiring process. If you receive a suspicious message using the SOFTSWISS name, please verify it via [email protected] Latest Publications Expert Articles February 19, 2026 Yeva Maksimava Balancing Two Worlds: How to Combine Study and Work (and Stay Sane) December 19, 2025 Maja Rajczyk Benefits of Remote Work: Why It’s Better for Everyone December 16, 2025 5 Things I Learned in My First Job in IT: Insights from SOFTSWISS Internship News November 19, 2025 SOFTSWISS Marks Third Year of Supporting Movember Health Campaign Any questions? Don’t hesitate to contact Anna Borodich Not quite the right role? View similar vacancies: Georgia Business Account Manager – Middle August 13, 2026 Payment Account Manager – Junior August 11, 2026 August 7, 2026 Share https://careers.softswiss.com/vacancies/technical-account-manager-11/